Online & store purchases : We just want you to love it!
At Skinsational Scents, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new, or defective condition (due to materials or craftsmanship) for a refund subject to the terms of the Return Policy. You have 14 days to initiate this return. Online orders will receive a Return Label via a confirmation email. Skinsational Scents reserve the right to modify or withdraw the Return Policy and the 100% satisfaction guarantee at any time with or without notice.
How Will I Be Refunded?
30 days or less from the order date, returns of products purchased from us that are in new, or defective condition (due to materials or craftsmanship) will be credited to the original form of payment. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.
Use the step-by-step instructions below to return by mail:
- If you received a damaged, defective, or wrong item from your online order, please contact us right away.
- Online purchases may not be exchanged by mail. If you’d like another product or fragrance we suggest placing a new order.
Exchanges only.
Exchanges can only occur within 14 days of purchase. No Refund. Exchanges will occur at customer expense.
Additional Return Terms and Conditions:
To make sure that we handle every return or exchange with reasonable fairness, we will not allow the return or exchange of product showing excessive wear and tear (for example, if the product looks significantly used) or product with a label that has been intentionally defaced. Whether a product shows excessive wear or tear or is returned in new, gently used or defective condition (or whether a return otherwise complies with the Return Policy) will be determined by Skinsational Scents in their sole discretion.
Skinsational Scents Workshops refund policy:
No Refunds or store credits. Workshops are not transferable. No shows will not receive a refund or items pertaining to workshop. Please be sure you can attend the class as scheduled. You are still considered no show even if you notify us.
