Skinsational Scents products are made to order. Items generally ship within 3-7 business days of placing your order. We’ll provide status updates through email – continue to watch your inbox!
We appreciate your patience as we work to ensure you receive your order as soon as possible.

We’re sorry to hear your item arrived damaged, please contact us with your order number ready, so we can make it right!

We ask that you wait four additional business days beyond your Expected Delivery Date to allow for any carrier delays.

We ask that you please allow two additional business day past the delivered scan as the carrier may have accidentally scanned the delivery too early.

Please be sure to check around for your package; carriers will leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf. Some carriers may also deliver packages to your mailbox
instead of your doorstep.

Please call us at 443-626-7373 or chat with us live M-F 1030-5:30 PM & Sundays 1130-5:30 PM

We just want you to love it!
At Skinsational Scents, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may exchange products purchased from us that are in new, unopened, or defective condition (due to materials or craftsmanship) for a replacement subject to the terms of the Return
Policy. If your received products are opened, please call us to make it right.

Please note that direct mail from our mailing list is very limited in frequency.

We’re focused on connecting with you through our digital channels! Get offers and the latest news by signing up for our emails. Don’t forget to follow us on Facebook, Instagram, and Twitter too! To sign up for our mailing list, simply use our Mailing Address Request form. You must provide all relevant information for this to be processed correctly.

Skinsational Scents offers both retails and Bulks quantities.

We have a long history of no animal testing. None of our branded products or formulations or ingredients have ever been tested on animals by Skinsational Scents, and we do not sell products anywhere that require animal testing.

Yes, Skinsational Scents offer private labeling. Please call or email us if interested.

We are unable to change items on an order after it is submitted. Please call us if you wish to cancel it.

At times we send packages in multiple shipments. You’ll receive an email from us with each shipment and the items included.

Verify the items that should be included with each tracking number

If you don’t see a tracking number next to an item, it’s still being fulfilled unless the quantity shows as 0 or you received a cancelation email from us

If you’re still missing an item or you received a wrong item, please contact us.